IS MY TRANSACTION SECURE?
All items available for direct internet purchase will be processed through our shopping cart on our secure server so that all your information will be 128 bit encrypted through our secure certificate to avoid being intercepted by a third party. Once a purchase has been consummated an invoice will be generated describing the goods purchased, all costs assigned to the order. This invoice will be sent to your designated email address.

Problems Adding to Cart? Cookies must be enabled within browser settings, more information here for enabling cookies. Lowering the security settings may also help. AOL users may need to turn on cookies as some browser versions are set to off by default. High personal firewall privacy settings may also effect cart operation but in most cases not. Norton / Symantec Personal Firewall users may have HTTP Referers turned off. Norton Internet Security when set to not report HTTP Referers is a so called "privacy" issue for a user. For the website owner it's a "security" issue if they don't report the referer, almost a catch-22. Just turn referers on by:

Advanced Options / Privace Tab / Referer

Customer Service Center »

HOW TO PLACE YOUR ORDER:

Refer Here For Shopping Cart Help »


ORDER STATUS:

Order status may be checked by Contacting Us. Or by Tel: 330-893-9171. Please include your shopping cart generated invoice tracking number.


CANCELING AN ORDER:

We cannot cancel an order once it has been shipped. Back orders may be cancelled Contacting Us. Or by Tel: 330-893-9171.


Shipping:
Shipping charges will not be included at the time an order is placed. Shipping charges are calculated based on what method of shipping is chosen, what furniture is ordered, quantity ordered and customer location. Shortly after your order has been placed, you will be contacted with the applicable shipping charge. J&J Woodcraft offers the following methods for a customer to take possession of ordered furniture once it arrives at one of our store locations.

Customer Pick-up: All furniture arrives at our stores unpackaged. The customer is responsible for supplying materials needed to protect and secure furniture (blankets, tie-downs and rope etc.) during transport. Note: Non-Ohio residents that choose this option will be charged a 6.50% Ohio Sales Tax.

Flat Rate Delivery: This delivery option is offered through a local service at the cost of $1.50 per loaded mile and includes in-home-setup. This option is available to the first 48 Continental United States only (excludes Alaska and Hawaii).

Pack Ship USA FAQ


Payment:

JJWoodcraft.com accepts Visa and Master Card. Please submit the correct billing address for the credit card to help us prevent fraud. If an incorrect billing address is submitted we will refuse shipment. Your credit card will not be charged until the day of shipment. JJWoodcraft.com also accepts money orders, but no personal checks.


Sales Tax:

There is a 6.50% sales tax charge for any order delivered within Ohio.

OUR POLICIES

ORDERS POLICY:

The confirmation of an order by e-mail or any other type of electronic confirmation does not constitute JJWoodcraft.com's acceptance of the order. JJWoodcraft.com has the right to refuse shipment without any prior notification.

Return Policy:

No returns with/out prior authorization. Damaged items must be reported to carrier upon receipt. All returns subject to a 20% restocking fee. Shipping charges on returned items will be assumed by the purchaser.

OUR PRIVACY POLICY:

All personal and company / business information is for our own use, to help us better service our customers. JJWoodcraft.com does not release any customer information to any other party.

E-Mail Lists:

Anyone may subscribe to our mailing list by either purchasing an item, or requesting subscription via email. JJWoodcraft.com will occasionally send e-mail to our customers to inform them of sales, special offers or other relevant news concerning our website. We do not send unsolicited "spam" mail to anyone on our customer list. Anyone may unsubscribe to this list by using the "unsubscribe" option at the opt-in list signup location, or by clicking the opt-out link on the footer of one of the mailings.

Disclaimer:

In no event is any employee of JJWoodcraft.com, liable for any direct or indirect damages relating to any of the products sold on this website.

Links:

You hereby acknowledge that any link to another site which is owned or operated by a third party is not our responsibility, whatever the products or content of the other site.

Copyrights:

All content, material, artwork, graphics, logos, photographs and text are the sole property of JJWoodcraft.com. No material from this site may be copied, transmitted, reproduced or modified without the express written consent of J&J Woodcraft.